The Clinical Trials Management System (CTMS) Product Support Manager is a key driver of success for the implementation of the CTMS. Responsible for leading the project from initiation and planning through execution and close. Drives task completion, monitors resource allocation, tracks issue resolution, and enforces timeline and scope adherence during the implementation. The manager will collaborate with the Dartmouth-Hicthcock Medical Center and Forte project teams, subject matter experts, and leadership team to ensure a successful implementation.
Function as the product manager for the OnCore application.
Orchestrate and drive the successful and timely completion of tasks to achieve organizational goals, including identification and mitigation of risks and issues which may impact project.
Communicate effectively to all stakeholders in a timely and consistent manner.
Build strong relationships with subject matter experts and team members.
Facilitate, coordinate, and arbitrate cross-functional discussions and decisions with subject matter experts within key functional areas.
Lead the development of the project schedule, metrics, detailed work plans, and specific tasks.
Review and monitor project work to ensure forward progress and tasks are completed on time and within budget.
Ability to understand the organization’s strategic priorities and adapt project timelines and tasks accordingly.
Ability to escalate risks or issues effectively within the organization, if needed.
Ability to identify and manage scope changes during the course of a project.
Provide support to OnCore end users.
Coordinate the evaluation of upgrades on the test environment and provide feedback to Forte product support regarding the new functionality.
Articulate to functional area experts how the upgrades to OnCore may affect current policies and procedures.
Serve as the organizational representative to Forte and the OnCore Community.
Implement metrics to track OnCore adoption and present metrics to organizational leadership.
Identify requirements and develop reports to meet organizational reporting needs.
Document business needs and prioritize product enhancements and requirements to Forte product support.
Participate in data migration-related activities (if in scope).
Required Skills and Experience:
Bachelor's Degree with at least 3-5 years of experience managing medium to large-scale implementation projects using a standard project management methodology
2 - 3 years of experience in health care setting with clinical research experience
Demonstrate accountability in task ownership and solution-oriented work approach
Must be able to work independently using initiative and good judgment
Knowledgeable in the use of information technology
Experience identifying and implementing process improvements
Proven organizational skills including attention to detail and multi-tasking skills
Excellent verbal and written communication
Strong working knowledge of Microsoft Excel, Word, and PowerPoint
Recommended Skills and Experience:
Software implementation experience
Project Management Professional (PMP) Certification
Working knowledge of MS Project
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